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Client Service Representative

Are you an outgoing person with a desire to work in a fun and face-paced specialty practice?  Do you love caring for clients and their beloved pets?


The Vet Vision Center is hiring qualified Client Service Representatives to join our new, boutique ophthalmology specialty practice in Lambertville, NJ.  The hospital was recently renovated from the ground up to offer an ultramodern facility and support a high-touch client experience.

Interested? Send your resume to

Job Description

The ideal candidate is interested in the specialty of ophthalmology, enjoys working with a small team, and desires to provide exceptional client and patient care. The client service representative will assist with providing both medical and surgical ophthalmology services alongside the Ophthalmology Doctors at the Vet Vision Center. 


  • Efficiently manage the flow of clients through the hospital

  • Process client invoices and discuss payment plan options, offered discounts when applicable

  • Answer all incoming calls, triage calls appropriately, take and deliver messages

  • Maintain organization and cleanliness of the client-facing areas

  • Schedule appointments for office visits and surgeries

  • Accommodate walk-in inquiries, emergencies, and medication pick-ups

  • Aid in managing company e-mails, social media outlets

  • Assist in obtaining medical records from referring veterinarians

  • Process client reminders

  • Offer support and solutions to client in accordance with the company's customer service policies


  • Able to effectively communicate with clients, staff, technicians, and doctors in a professional manner

  • Ability to work in a fast-paced environment in multiple roles and maintain a positive team focus

  • Proficient or trainable to work in the practice EMR software, Instinct

  • Basic knowledge of ophthalmic terminology and common eye conditions, a desire to be proficient in this area

  • Knowledge of commonly used ophthalmic medications

  • Has the ability to think critically and listen actively while maintaining a service-oriented attitude

  • Proven decision-making skills to choose the most appropriate course of action

  • The ability to integrate new information into problem-solving

  • Proficiency in Microsoft Office and Google Applications (e.g. Google Docs, Google Drive, etc.)

Education & Experience

  • High school or equivalent (preferred)

  • Veterinary receptionist experience: 1 year (preferred)


  • Health benefits

  • Paid time off (PTO)

  • Paid holidays off

  • Employee discount

  • VETgirl membership

  • CE allowance

  • Uniform allowance

  • Pet insurance contribution

  • NO evening hours

  • NO weekend hours

Job Type & Schedule

  • Full-time positions available

  • Hours of operation: Monday-Friday 7:30 am – 5:30 pm


  • $16 - $20 per hour commensurate with experience

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