Responsibilities

• Manage client phone calls and emails with questions or concerns

• Manage patient refill requests by reviewing the chart, discussing with the nurses or doctor, filling and/or mailing medications

• Assist with providing & reviewing surgical estimates and scheduling of surgical procedures in a timely, professional and caring manner

• Manage post-operative call backs to ensure patients are recovering well

• Answer phones, especially at busy times, and cover CSR lunch and break times

• Assist nurses with advanced ophthalmic diagnostics such as ocular ultrasound and electroretinography

• Assist nurses with ophthalmic examinations and testing using proper restraint techniques 

• Conduct in-house diagnostics as needed (e.g. CBC and chemistry panels, snap tests, slide staining)

• Assist with maintaining a healthy, clean, and organized hospital environment

• Offer support and solutions to clients in accordance with the company's customer service policies

• Other duties as assigned

Skills

• Proficient and professional during client interactions such as phone triage, obtaining a history, discussion of patient care, and phone / email communication

• Basic knowledge of ophthalmic anatomy, terminology, and common eye conditions with a desire to become proficient in this area

• Basic knowledge of ophthalmic equipment and surgical instruments including proper care & handling 

• Knowledge of commonly used ophthalmic medications with a desire to become proficient in this area

• Able to comfortably work with cats, dogs, and small mammal / exotics

• Ability to work in a fast-paced environment in multiple roles and maintain a positive team focus

• Proficient at Gmail, Microsoft Word, Microsoft Excel

Education & Experience

• High school or equivalent (preferred)

• Veterinary hospital experience: 2 years (required)

Benefits

• Health benefits

• Paid time off (PTO)

• Paid holidays off

• Employee discount

• VETgirl membership

• CE allowance

• Uniform allowance

• Pet insurance contribution

• NO evening hours

• NO weekend hours

Job Type & Schedule

• Full-time positions available

• Hours of operation: Monday-Thursday 7:30 am – 5:30 pm

Important Information:

The Vet Vision Center is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.